Terms and Conditions

1. Acceptance of Terms

By accessing and using the Chiri.pk website ("Website"), users ("Users") agree to be bound by these Terms and Conditions ("Agreement"). This Agreement is a legally binding contract between Users and Chiri.pk ("Chiri.pk"), a Portuguese private limited company registered at Rua da Prata, nr. 80, 5 piso, 1100-420 Lisboa, Portugal, NIF 518319776

2. Scope of Services

Chiri.pk ("Chiri.pk") operates as an Online Travel Agency (OTA) facilitating the procurement of transportation, accommodation, and attraction services on behalf of the Users through its platform. Chiri.pk serves as an intermediary between Users and numerous airlines, ferry operators, tram services, train, bus companies and other providers, enabling the aggregation and bundling of tickets to create comprehensive itineraries tailored to the needs of the Users. Chiri.pk holds an IATA Tids license with the number 96109333 and, in accordance with Directive (EU) 2015/2302, is covered by RNAVT in Portugal, with the registration 11472. The range of accommodation options available through Chiri.pk includes, but is not limited to, hotels, hostels, apartotels, and other lodging facilities, accommodating various preferences and budgets. Furthermore, Chiri.pk provides access to an extensive selection of events and attractions, catering to a diverse array of interests and activities. In addition to the aforementioned services, Chiri.pk offers protection options as outlined in Clause 6 of this Agreement, aimed at enhancing the Users' travel experience and providing supplementary support and flexibility throughout their trips.

3. Eligibility

By accessing or using the services provided by Chiri.pk, Users represent and warrant that they meet the following eligibility requirements: (a) Users must possess the legal capacity and authority to enter into binding agreements, including this Agreement and any additional agreements with third-party providers facilitated by Chiri.pk. (b) Users must provide accurate, current, and complete information when creating an account, making bookings, or using any Chiri.pk services, and must update such information as necessary to ensure its accuracy and completeness. (c) Users must comply with all applicable laws, rules, and regulations, including but not limited to, those pertaining to consumer protection, data protection, and privacy, as well as any rules or requirements imposed by third-party providers. (d) Users must not use the Chiri.pk platform or its services for any fraudulent, unlawful, or unauthorized purposes. Failure to meet any of these eligibility requirements may result in the suspension or termination of a User's account and access to Chiri.pk services, as well as any other legal remedies available to Chiri.pk under this Agreement or applicable law.

4. Privacy Policy and Data Protection

Chiri.pk is committed to protecting the privacy and personal data of its Users. The collection, use, and disclosure of personal data obtained through the Chiri.pk platform are governed by Chiri.pk's Privacy Policy, which is available at https://www.chiri.pk/privacy. Users are advised to review the Privacy Policy to understand how their personal data will be handled by Chiri.pk. By accessing or using the Chiri.pk platform and its services, Users consent to the collection, use, disclosure, and processing of their personal data in accordance with the Privacy Policy and applicable data protection laws and regulations. Users also acknowledge that their personal data may be transferred, processed, and stored in countries other than their country of residence, which may have different data protection laws and regulations. It is the responsibility of Users to ensure that their personal data provided to Chiri.pk is accurate, current, and complete, and to update it as necessary to maintain its accuracy and completeness. Users may exercise their rights under applicable data protection laws, such as the right to access, correct, or delete their personal data, by contacting Chiri.pk through the contact details provided in the Privacy Policy.

5. Payments and Currency

(a) All payments for services booked through the Chiri.pk platform must be made using the payment methods provided on the website. Payments are processed by a Payment Card Industry Data Security Standard (PCI DSS) compliant payment processor to ensure the security and protection of Users' payment information. (b) The total price for services booked through the Chiri.pk platform, including any applicable taxes, fees, and surcharges, will be displayed during the booking process. Users agree to pay the total price for the services they book, as well as any additional fees or charges that may arise due to changes or cancellations, as set forth in this Agreement and the applicable third-party provider's terms and conditions. (c) Prices displayed on the Chiri.pk platform are generally shown in the User's local currency, based on their location or selected preferences. Users acknowledge that currency conversion rates may fluctuate and that the actual amount charged may differ from the displayed price due to changes in exchange rates or fees imposed by their bank or payment processor. (d) Users are responsible for any additional charges, fees, or taxes that may be imposed by their bank, payment processor, or applicable government authorities, such as foreign transaction fees, currency conversion fees, or value-added taxes. (e) Destination and Stay Fees: Users may be charged fees to enter certain touristic destinations or stay in certain locations, which may not be displayed or included in the prices of our trips. Users acknowledge and agree that they are responsible for any such fees and for informing themselves of any applicable charges before booking. By completing a booking on the Chiri.pk platform, Users represent and warrant that they are authorized to use the selected payment method and that they have sufficient funds to cover the total cost of their booking. In case of booking failure due to Chiri.pk's fault, Users will be refunded.

6. Cancellations, Changes, and Protection Options

(a) Unless otherwise specified in the applicable third-party provider's terms and conditions, or if a protection option has been purchased, all bookings made through the Chiri.pk platform are non-refundable. Users acknowledge that they are responsible for familiarising themselves with the cancellation and change policies of the respective third-party providers before completing a booking. (b) Users who wish to modify their bookings may be subject to additional fees or charges imposed by the relevant third-party providers, as well as any difference in the cost of the services. (c) Chiri.pk offers three levels of protection options for Users to enhance their travel experience and provide additional support and flexibility: i. Chiri.pk Flex: Allows Users to cancel their flights for any reason up to 2 days before departure, receiving an 80% refund of the flights' value. No proof is required, and refunds will be processed as instant bank transfers. ii. Chiri.pk Comprehensive: Provides medical and repatriation expenses coverage, Covid-19 protection, and 24/7 assistance. This protection option meets the standards for visa requirements. iii. Flight Disruption: Offers compensation of €200 per cancelled flight or flights delayed by 2 hours or more. No proof is required, and flight tracking is provided in real-time. Chiri.pk proactively contacts Users in the event of a disruption. (d) In the event of a cancellation or change request, Users must promptly notify Chiri.pk in accordance with the contact information provided in this Agreement. Chiri.pk will facilitate the processing of such requests with the relevant third-party providers, subject to their terms and conditions, and the chosen protection option, if applicable. By making a booking through the Chiri.pk platform, Users acknowledge and agree to be bound by the cancellation and change policies of the applicable third-party providers, as well as the terms of the selected protection option, if any.

7. Licences, Registrations, and Package Holiday Considerations

(a) Chiri.pk holds an IATA TIDS license with the number 96109333 and is registered with RNAVT in Portugal under registration 11472, in accordance with Directive (EU) 2015/2302. (b) Users have the option to book accommodation services in conjunction with transportation services through the Chiri.pk platform. When both transportation and accommodation services are purchased together, the booking may be considered a package holiday under Directive (EU) 2015/2302, and additional consumer protections will apply. (c) In cases where Users book transportation services without accommodation services, the booking is not considered a package holiday under Directive (EU) 2015/2302. Users are advised to review the terms and conditions of the respective third-party providers and consider purchasing protection options available through Chiri.pk to enhance their travel experience and support.

By using the Chiri.pk platform and its services, Users acknowledge and agree to comply with the applicable requirements under Directive (EU) 2015/2302 and any other relevant laws, regulations, and third-party provider terms and conditions. The product or service to which the customer's booking provides access shall be delivered by the contractual partner in their own name. Chiri.pk shall bear no responsibility for any errors, omissions, or deficiencies in relation to the delivery of the product or service by the contractual partner. The customer acknowledges and agrees that any claims or concerns regarding the product or service must be addressed directly with the contractual partner.

8. Jurisdiction and Out-of-Court Settlement of Consumer Disputes

(a) Jurisdiction: In cases of disputes with Chiri.pk, the courts of Portugal shall have exclusive jurisdiction over all disputes arising between you and us, unless mandatory applicable laws provide otherwise. (b) Consumer Disputes: i. Out-of-Court Settlement: According to EU legislation and Portuguese law, all consumers residing in EU countries are entitled, prior to filing any legal action, to commence the out-of-court settlement of their dispute with us, provided that any such dispute has not been successfully settled directly. For information on Alternative Dispute Resolution entities, you can consult the Consumer Portal at www.consumidor.gov.pt. For travel-related disputes, you may also contact the Travel and Tourism Agencies' Customer Ombudsman (Provedor do Cliente das Agências de Viagens e Turismo) at www.provedorapavt.com. ii. Online Dispute Resolution: Pursuant to EU Regulation No. 524/2013, EU consumers are also entitled to commence the out-of-court settlement of consumer disputes online through the ODR platform for the online resolution of consumer disputes accessible at ec.europa.eu/consumers/odr. (c) Contact Information: Prior to commencing any of the above methods of dispute resolution, please try to contact us through our contact information provided in this Agreement. By using the Chiri.pk platform and its services, Users acknowledge and agree to the jurisdiction and out-of-court settlement of consumer disputes provisions set forth in this Agreement.

9. Language

The English version of this Agreement shall prevail in case of inconsistencies or discrepancies between different language versions.

10. User Obligations and Conduct

(a) Travel Documentation: Users are solely responsible for obtaining and maintaining valid travel documentation, including passports, visas, vaccination certificates, and any other necessary documents required for their trip. Users must ensure that all personal information provided during the booking process is accurate, complete, and corresponds to their travel documentation. (b) Compliance with Laws and Regulations: Users must comply with all applicable laws, regulations, and requirements of the countries they plan to visit or transit through, including but not limited to customs and immigration rules, health and safety guidelines, and specific travel-related requirements. (c) Users must arrive on time for their scheduled transportation services and are responsible for ensuring proper connections and transfers between services not provided by Chiri.pk.

11. Limitation of Liability

Chiri.pk shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use of or inability to use the services provided by Chiri.pk.

12. Indemnification

Users agree to indemnify and hold harmless Chiri.pk and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with the User's access to or use of the Website and its services.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions. Users agree to submit to the exclusive jurisdiction of the portuguese courts to resolve any disputes arising out of or in connection with this Agreement or the Website.

14. Force Majeure

Chiri.pk shall not be held liable for any failure or delay in performing its obligations under this Agreement due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, natural disasters, or any other unforeseen events or circumstances.

15. Severability

If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to render it valid and enforceable.

16. Special Requests and Accessibility Needs

Users acknowledge that while Chiri.pk will make efforts to accommodate special requests and accessibility needs, it cannot guarantee that third-party providers will fulfill them.

17. Customer Support

Chiri.pk is committed to addressing any inquiries or concerns Users may have and will do its best to provide a timely and satisfactory response. Users can contact Chiri.pk via email at info@tryp.com or by phone at +45 43 32 63 67.

18. Intellectual Property Rights

All content on the Website, including text, images, graphics, logos, and software, is the property of Chiri.pk or its content suppliers and is protected by international copyright laws. Users may not copy, distribute, or modify any content without the express written consent of Chiri.pk.

19. Trademarks

The trademarks, logos, service marks, watermarks, and other third-party content ("Trademarks") displayed on the Website are the property of their respective owners. Chiri.pk uses these Trademarks solely for the convenience of Users and does not claim any ownership or affiliation with them.

20. Third-Party Services and Virtual Interlining Itineraries

Chiri.pk allows Users to search for and combine transportation and ancillary services from various third-party providers into virtual itineraries. Users are responsible for familiarising themselves with the terms and conditions of the contracts with these providers. Chiri.pk offers virtual interlining itineraries, combining flights from carriers that do not cooperate, but Users must be aware of potential layover requirements. For reservations, Chiri.pk may create virtual email addresses and payment details, which Users acknowledge as their personal data. Users agree to be responsible for any communications or transactions made through these virtual credentials.

21. Waiver

No failure or delay by Chiri.pk in exercising any right, power, or remedy provided by law or under these Terms and Conditions shall operate as a waiver of that right, power, or remedy, nor shall it preclude or restrict the further exercise of that or any other right, power, or remedy. No single or partial exercise of any right, power, or remedy provided by law or under these Terms and Conditions shall prevent or restrict the further exercise of that or any other right, power, or remedy. A waiver by Chiri.pk of any breach of, or default under, any provision of these Terms and Conditions by the User shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of these Terms and Conditions.